Previous incidents

We found the problem causing schema deployments and reprocessing of source entities to fail using the Management App and applied a fix.

We will report back with when we learn more about the root cause.

In the meantime, if you have questions, then please contact us on your support Slack channel or via support@enterspeed.com

Our cloud service provider has recovered from their incident.

We will continue to monitor the situation. We expect that some processing jobs may have been impacted. We recommend to re-ingest the source entities for any views that has not been processed as expected.

If you have any questions then please reach out on your Slack support channel or via support@enterspeed.com

The incident impacting our South East Asia Delivery Region on 18 August 2025 at 21:30 CEST has been resolved. The unresponsiveness was due to a temporary failure from our cloud service provider, and all services are now fully operational.
We apologize for the inconvenience this may have caused and thank you for your patience. If you have any further questions, please reach out via your dedicated support Slack channel or at support@enterspeed.com.