Previous incidents

Enterspeed Processing Post-Mortem: 7th May 2024
On the 7th of May 2024, an incident occurred that resulted in some views not being generated for users. This impacted their ability to access updates from their CMS or other sources on their websites. The incident stemmed from a bug introduced during a change aimed at providing more insight into the jobs queue on the 6th of May. Notably, Enterspeed's Ingest and Delivery API remained unaffected.

If you have been affected by this bug, we r...

The South East Asia Delivery region self recovered after approximately 8 minutes.

The South East Asia Delivery region self recovered after approximately 8 minutes.

The South East Asia Delivery region self recovered after approximately 5 minutes.

Our engineering team got to work on the issue first thing in the morning and resolved it at 08:38 AM CET.

The approximately 400 affected events were then processed from the queue, and all events were sent to the various destinations.

Our investigation shows that our cloud provider is performing scheduled maintenance, and we believe the cause of the outage was due to this scheduled maintenance. See more details: https://app.azure.com/h/QML1-FCG/a45f7f

We apologise for the inconvenienc...

At 02:03 AM CET AM CET the Ingest API became available again.

Our investigation shows that our cloud provider is performing scheduled maintenance, and we believe the cause of the outage was due to this scheduled maintenance. See more details: https://app.azure.com/h/QML1-FCG/a45f7f

We apologise for the inconvenience and encourage you to reach out on your Slack support channel or via support@enterspeed.com if you have any questions.